Utterly Adorable Pinky Backpack

At Goalriz, we are committed to delivering your orders in a clear, reliable, and transparent manner. This Shipping Policy explains how orders are processed, shipped, and delivered.

Shipping Destination

We currently ship only to customers within the United States.

At this time, we do not offer international shipping to other countries.

Order Processing Time

Orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will be processed on the next business day.

Where We Ship From

All orders are shipped from our primary fulfillment facility located in Malaysia.

Shipping Carrier

Orders are delivered using DHL. The courier is responsible for transportation from dispatch to final delivery.

Estimated Delivery Time

• Processing Time: 1–2 business days
• Transit Time (United States): Estimated 7–10 business days after dispatch
• Total Estimated Delivery Time: Approximately 8–12 business days

Delivery times are estimates only and may vary due to customs clearance, public holidays, weather conditions, or courier delays beyond our control.

Shipping Cost

We offer flat shipping rate of $15.90 for all orders with no minimum amount. There are no hidden fees or additional charges at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Tracking number
  
• Tracking link

Please allow 2–3 business days after dispatch for tracking information to become active.

Change of Delivery Address

If you need to update your delivery address, please contact us as soon as possible at support@goalriz.com.

Order Cancellation

Orders may be cancelled before dispatch. Once an order has shipped, cancellation or rerouting is no longer possible.

Customs & Import Duties

In rare cases where customs duties or import taxes are applied by U.S. authorities, such charges are the responsibility of the customer, as these fees are imposed by government agencies and are outside our control.

Business Information

Goalriz is operated by Goalriz Co, a company registered in Malaysia.
Registration No: 202203015343

Address:
9, Jalan Semenyih Mewah 10,
Taman Semenyih Mewah,
43500 Semenyih, Selangor,
Malaysia

Email: support@goalriz.com

Phone: +60148240036

Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (MYT)

Live chat support is available during customer support hours.

At Goalriz, customer satisfaction is important to us. This policy explains our return, refund, and exchange process in a clear and transparent way.

Return Eligibility

We offer a 30-day return policy.

This means you may request a return within 30 days from the date your order is delivered.

Return requests submitted after 30 days from delivery are not eligible for return or refund.

To be eligible for a return:

• Items must be unused, unworn, and in the same condition as received
• Items must include original tags and packaging
• Proof of purchase is required

Return Process

To initiate a return, please contact us at support@goalriz.com with your order number and reason for return. All returns must be approved by our support team before being sent back.

For non-defective or change-of-mind returns, return shipping costs are the responsibility of the customer.
For damaged, defective, or incorrect items, Goalriz will cover return shipping costs.

Once your request is reviewed, our team will provide the appropriate return address along with detailed return instructions. We recommend using a trackable shipping service to ensure your return can be safely received and processed.

After the returned item is received and inspected, we will notify you regarding the approval status of your refund or exchange.

All returns must be sent by mail. We do not accept in-person returns or drop-off returns.

There is no restocking fee for returned items.

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval status of your refund.

If approved, refunds will be issued to the original payment method within 5 business days after approval. Shipping costs paid at checkout are non-refundable.

Please note that processing times may vary depending on your payment provider or bank.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Items returned in used, worn, damaged, or incomplete condition
• Items returned more than 30 days after delivery

Exchanges

We offer exchanges for eligible items.

If you would like to exchange an item:

• Please contact us before returning the product
• The original item must be returned first

If the replacement item is in stock, the exchange will be processed after we receive the returned item.

If the requested exchange item is unavailable, a refund will be issued instead.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

1. Please check your bank or credit card account again
2. Contact your credit card company, as posting times may vary
3. Contact your bank for further information

If you have completed these steps and still have not received your refund, please contact us at support@goalriz.com.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 30 days of delivery at support@goalriz.com.

We will assess the issue and arrange a replacement or refund where applicable.

Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled or redirected.

Customs Duties & Taxes

For orders delivered to the United States, customs duties or import fees are rarely applied. If any charges are imposed by authorities, they are outside our control.

If an order is returned due to unpaid customs duties, any eligible refund may be issued after the item is received and inspected, excluding shipping costs.

Business Information

Goalriz is operated by Goalriz Co, a company registered in Malaysia.
Registration No: 202203015343

Address:
9, Jalan Semenyih Mewah 10,
Taman Semenyih Mewah,
43500 Semenyih, Selangor,
Malaysia

Email: support@goalriz.com

Phone: +60148240036

Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (MYT)

Live chat support is available during customer support hours.

Business Information

Goalriz is operated by Goalriz Co, a company registered in Malaysia.
Registration No: 202203015343

Address:
9, Jalan Semenyih Mewah 10,
Taman Semenyih Mewah,
43500 Semenyih, Selangor,
Malaysia

Email: support@goalriz.com

Phone: +60148240036

Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (MYT)

Live chat support is available during customer support hours.