FAQ
What is Goalriz business hours?
We're here for you 9:00 AM–6:00 PM MYT (GMT+8) (Monday - Friday, excluding holidays). Email us at support@goalriz.com or Live Chat Us to connect!
How do I return my product?
To request a return, please contact us at support@goalriz.com within 30 days after delivery.
For full details, please review our Return & Refund Policy.
What type of payments Goalriz accepts?
We accept payment through PayPal.
How can I check the status of my order?
You will receive an email notification contains tracking number once your order has been shipped. We ship orders using reliable international and local courier partners including FedEx, DHL, or equivalent logistics providers.
You may also track your order through our Track Your Order page.
Can I cancel or change my order?
Orders can only be changed or cancelled before they are processed or shipped.
To request a change or cancellation, contact us as soon as possible at support@goalriz.com. Once an order has been shipped, it can no longer be cancelled and must follow the standard return process.
I entered in wrong address, what do I do?
Please contact us immediately at support@goalriz.com if you entered an incorrect shipping address.
Orders are processed quickly after they are placed, so we cannot guarantee address changes after processing has started.
If your order has already been shipped, you may need to contact the shipping carrier directly for additional assistance.
How long does shipping time take?
Shipping time begins after the order has been processed. Orders are processed within 1–3 business days before shipment.
| Country | Handling time (Mon-Fri) | Shipping time (Mon-Fri) | Estimated delivery time (Mon-Fri) |
| United States, Canada | 1-3 business days | 5-8 business days | 6-11 business days |
| United Kingdom, Australia, Ireland | 1-3 business days | 5-8 business days | 6-11 business days |
| Asia | 1-3 business days | 5-8 business days | 6-11 business days |
| Africa | 1-3 business days | 5-8 business days | 6-11 business days |
All orders are shipped from Malaysia.
I received a damaged, missing or incorrect item. What should I do?
We apologize for any inconvenience caused. Please contact us immediately at support@goalriz.com with photos of the item and packaging so we can review the issue and provide an appropriate resolution.
If the issue is confirmed, Goalriz may provide a replacement, refund, or return shipping support depending on the situation.
What is the return policy?
Goalriz offers a 30-day return policy.
If you are not satisfied with your purchase, you may request a return within 30 days after receiving your order.
Returned items must meet the conditions outlined in our Return & Refund Policy.
Please contact us before returning any item, as unauthorized returns may not be accepted.
Are returns free?
For standard returns (such as change of mind or incorrect size), customers are responsible for return shipping costs.
If the item is damaged, defective, or incorrect, Goalriz will cover the return shipping cost or provide another appropriate resolution.