FAQs

Do you ship to my country?

We currently ship only to the United States.

What shipping carriers do you use?

We ship exclusively with DHL. DHL handles the entire delivery process, from dispatch in Malaysia to final delivery at your address in the United States.

How much does shipping cost?

We offer Free Standard Shipping for all U.S. orders. No hidden fees or surprise charges

How long does it take to receive my order?

Processing Time: 1-2 business days
Transit Time (DHL to the U.S.): 7–10 business days
Total Delivery Estimate: 8-12 business days

Please allow extra time for public holidays, customs clearance, or courier delays.

How can I track my order?

Once your order is shipped, you’ll receive an email with your tracking number and carrier information so you can follow your package in real time or you can track your order here.

Is there duties, import taxes or any additional charges I need to pay?

Most DHL shipments to the United States do not incur extra duties. If any customs charges apply, they are the responsibility of the customer. We cover all normal shipping and handling costs.

When will my tracking information be available?

Please allow 2–3 business days for tracking updates to appear after your order ships. Tracking statuses update as your package moves through delivery checkpoints.

Why can’t I track my order on your website?

Sometimes DHL may take a short time to update tracking information. Please try again after 2–3 business days. If you're still unable to view tracking updates, contact us at: support@goalriz.com.

Will you store my credit card information?

No. All transactions are securely processed by trusted payment providers. We do not store credit card details on our servers.

What payment methods do you accept?

We offer safe and secure payment options including:

PayPal
Visa, MasterCard, American Express, and Discover via PayPal

You may choose the method that best suits you at checkout.

Do I need an account to place an order?

No. You can check out as a guest.

How do I place an order?

Simply:

Browse and select the items you love.
Click “Add to Cart” and then “Check Out.”
Enter your shipping and payment details.
Confirm your order.

How do I change my shipping address?

Can I cancel my order after it’s placed?

You may cancel your order before it is dispatched. Once it has shipped, we cannot cancel the order.

I entered the wrong email address. Can I update it?

Yes, contact us at support@goalriz.com and we’ll update your email to ensure you receive order updates.

What is your return policy?

At Goalriz.com, we have 30 days return policy. That means, if you are not completely satisfied with your online purchase, you may return it for a refund within 30 days of purchase.

You may return an item if:

You received the wrong product
Your item arrived damaged
Your item is defective
Part of your order is missing
You contacted us before returning the item
It has been less than 30 days since delivery

Items must be:

New, unused, and unworn
In original packaging
With all accessories and tags
Accompanied by proof of purchase

For more, please read our Return Policy.

I received the wrong item. What should I do?

We’re sorry for the inconvenience! Please contact us at support@goalriz.com, and we’ll replace the item promptly.

My item arrived damaged. Can I get a replacement?

Absolutely. Please email our team with photos of the damage, and we’ll send a replacement free of charge.

I didn’t receive an order confirmation email.

First, check your spam or junk folder. If it’s not there, please verify the email you provided during checkout. Contact us to update your information if needed.

Contact Information

Business Name: Goalriz Co
Telephone: +60148240036
Email: support@goalriz.com
Contact Form: Here
Address: 9 Jln Semenyih Mewah 10,43500 Semenyih, Selangor, Malaysia
Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (MYT) / Equivalent to 8:00 PM – 4:00 AM EST
Live Chat is Available

Account