The Red Grass Tote Bag

At Goalriz.com, operated by Goalriz Co, we are committed to delivering your order in a reliable, timely, and transparent manner. This Shipping Policy explains how we process and ship orders exclusively to customers in the United States.

Shipping Destination

We currently ship only to the United States. We do not ship to any other countries at this time.

Order Cut-off

Orders placed before 2:00 PM MYT (GMT+8) will enter our fulfilment queue the same working day.

U.S. Equivalent:
• 10:00 PM PST (previous day)
• 1:00 AM EST

Orders placed after this time will be processed the next working day.

Where We Ship From

All orders are shipped from our primary fulfillment facility located in Malaysia.

Shipping Carrier

We ship exclusively with DHL. DHL handles the entire delivery process, from dispatch in Malaysia to final delivery at your address in the United States.

Processing Time

All orders will be processed within 1-2 business days (Monday – Friday).

Transit Time

Estimated U.S. transit time: 7-10 business days after dispatch.

Total Estimated Delivery Time

Processing Time + Transit Time = 8–12 business days (estimated).

Delivery times may vary due to customs delays, holidays, or courier conditions.

Shipping Cost

We offer Free Standard Shipping for all U.S. orders. No hidden fees or additional surcharges will be applied at checkout.

Track Your Package

Once your order ships, you will receive an email containing:

• Tracking number
• Courier information
• Tracking link

Please allow 2–3 business days for tracking to update after dispatch.

Change of Address

If you need to change the place to deliver your order, please contact us immediately at support@goalriz.com. We cannot change the delivery address once it is in transit.

Order Cancellation

Orders may be cancelled any time before the order is dispatched. Once shipped, we are unable to cancel or reroute the package.

Customs & Import Duties

We cover all shipping and handling costs. Most shipments do not incur duties for U.S. customers. If any customs fees are applied by U.S. authorities, they will be the customer’s responsibility.

Contact Information

Business Name: Goalriz Co
Telephone: +60148240036
Email: support@goalriz.com
Contact Form: Here
Address: 9 Jln Semenyih Mewah 10,43500 Semenyih, Selangor, Malaysia
Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (MYT) / Equivalent to 8:00 PM – 4:00 AM EST
Live Chat is Available

We want every customer to enjoy their purchase. If you are not satisfied, please review our return conditions below.

Return Window

At Goalriz.com, we have 30 days return policy. That means, if you are not completely satisfied with your online purchase, you may return it for a refund within 30 days after your order has been delivered.

Returns requested after 30 days from delivery are not eligible.

Return Eligibility

We accept the return under the following conditions:

• You received wrong products
• Your item arrived damaged
• Your item is defective
• Part of your order is missing
• You contacted us before returning the product
• It has not been more than 30 days since delivery

To be eligible for a return, items must be:

• New, unused, and unworn
• In original packaging
• With all tags, accessories, and manuals included
• Accompanied by a receipt or proof of purchase

Items returned without prior approval will not be accepted.

Return Shipping Costs

To ensure full transparency, here is a clear breakdown of return shipping responsibility:

The Customer Pays for Return Shipping When:

• You change your mind and no longer want the product
• You ordered the wrong item, size, color, or style
• You request an exchange for reasons not related to defects
• You refuse delivery for reasons unrelated to damage
• You return an item without the original packaging
• You return an item because of delivery delays, but we shipped the order within our stated timeframe

In these cases, the customer is responsible for paying the return shipping cost.

Goalriz Co Pays for Return Shipping When:

• The item arrived damaged
• The item is defective
• You received the wrong item
• Part of your order is missing
• We made a fulfillment or packing error

In these cases, we will provide a prepaid return shipping label (you need to download it) at no cost to you.

Return Process

To start a return, contact us at: support@goalriz.com

If your return request is approved, we will provide a return address with instructions on how and where to send your item.

Once we’ve received and checked the item(s), we’ll issue a refund to your original payment method within 5 working days.

Refund

Refund will made to your original payment method.

If you want to receive refund to another payment method, please contact with us so that we can refund that payment method. We don’t pay any extra fees other payment method, so any extra fees will deduct to the refund.

Once we receive your order and check it’s in original condition, a refund will be deposited into your account within 5 business days.

Depending on your bank, the refund may take some time to appear on your account.

Exchange

We offer exchanges when stock is available.

Exchange terms:

• Customer must return the original item first
• Once we receive and inspect it, we will ship the replacement
• If the exchange item is out of stock, you may choose:
  • To wait for restocking, or
  • To receive a refund
• For exchanges (non-defective reasons), the customer pays return shipping
• For defective/damaged/wrong item exchanges, Goalriz Co covers return shipping

Damage/Defective/Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery. We will:

• Assist you immediately
• Cover return shipping costs
• Send a replacement or issue a refund

We inspect all products before shipment, but damage can occur during transit.

Cancellation

Orders may be cancelled before they are dispatched. Once an order has shipped, it cannot be cancelled or rerouted.

Contact Information

Business Name: Goalriz Co
Telephone: +60148240036
Email: support@goalriz.com
Contact Form: Here
Address: 9 Jln Semenyih Mewah 10,43500 Semenyih, Selangor, Malaysia
Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (MYT) / Equivalent to 8:00 PM – 4:00 AM EST
Live Chat is Available