The Green Leaves Backpack

At Goalriz.com, we are committed to deliver your order in a timely and secure manner. Below you’ll find detailed information about our processing times, shipping durations, and what to do in case of delays or changes. 

Order Cut-off

• Orders placed before 11:00 AM (EST) will enter our fulfillment queue the same business day.

• Orders placed after 11:00 AM (EST) will be processed on the following business day.

Ship From

The majority of our inventory is shipped from our primary warehouses in Malaysia. However, we also maintain select warehouse facilities in the United States and the United Kingdom to better serve our international customers. Orders are dispatched based on the customer’s delivery address to ensure efficient and timely shipping.

In some cases, products may be fulfilled from multiple locations, which could result in your order arriving in separate packages at different times.

Shipping Method

For shipments within the United States, orders are delivered via USPS, while other countries' orders are shipped through carriage-paid couriers.

Handling Time

All orders will be processed within 2-3 working days (Monday – Friday).

Transit Time

5-7 working days (Monday – Friday)

Delivery Time

Handling + Transit Time = Total Estimated Delivery Time

Thus, estimated delivery times after order has been placed is 7-10 working days.

Please account for any public holidays or customs processing that may affect delivery time.

Shipping Cost

We offer Free Shipping Worldwide for all orders with no minimum order. You will never be charged hidden fees or surprise surcharges at checkout.

Track Your Package

Once your order is shipped, you’ll receive an email with your tracking number and carrier information so you can follow your package in real time. Occasionally, tracking may not update immediately. Please allow 2–3 business days for tracking updates to appear after your order ships. Tracking statuses update as your package moves through delivery checkpoints.

Change of Address

If you need to change the place to deliver your order, please contact us immediately at support@goalriz.com. We cannot change the delivery address once it is in transit.

Order Cancellation

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, unfortunately we are unable to cancel your order.

No Extra Charges/Custom Duties

We cover all postage and handling costs. You won’t incur customs duties, import taxes or any additional charges when you pay.

Contact information

Business Name:
GOALRIZ CO

Telephone:
+6014-8240036

Email:
support@goalriz.com

Address:
9 Jln Semenyih Mewah 10, 43500 Semenyih, Selangor, Malaysia

Customer Service Hours:
Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM (EST).
We strive to respond to and resolve any questions or issues within 24 hours.

At Goalriz.com, we have 30 days return policy. That means, if you are not completely satisfied with your online purchase, you may return it for a refund within 30 days of purchase.

We accept the return under the following conditions:

• You received wrong products
• Your order contains damaged products
• Part of your order is missing from the package
• You must contact us first for returning the product.
• It’s not pass 30 days since purchased date
  
• Products must be new, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

How to initiate a return

If you need to return a product, you can contact us at support@goalriz.com. If your return is approved, we will send you a shipping label (you need to download it) and instructions on how to return the package by mail. Customers will not have to pay return shipping costs. Items sent back without a return request will not be accepted.

There is no Restocking Fee.

Refund

Refund will made to your original payment method.

If you want to receive refund to another payment method, please contact with us so that we can refund that payment method. We don’t pay any extra fees other payment method, so any extra fees will deduct to the refund.

Once we receive your order and check it’s in original condition, a refund will be deposited into your account within 5 business days.

Depending on your bank, the refund may take some time to appear on your account.

Exchange

We offer exchange. But if any exchange products not available in stock the customer need to wait for re-stocking or customer can request for refund. If exchange products are available, customer must return the original item to us first. Once we received it, we will send you the exchange product. In this case, customer has to pay for return shipping cost.

Damage/Defective/Incorrect Items

Before shipping out, we check every product very carefully but sometime this thing happened by carrier. If you receive damage, incorrect or defective products, please contact us within 30 days after you received the items. We immediately take action. We will pay for return shipping cost.

Cancellation

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, unfortunately we are unable to cancel your order.

Contact information

Business Name:
GOALRIZ CO

Telephone:
+6014-8240036

Email:
support@goalriz.com

Address:
9 Jln Semenyih Mewah 10, 43500 Semenyih, Selangor, Malaysia

Customer Service Hours:
Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM (EST).
We strive to respond to and resolve any questions or issues within 24 hours.