Flashlight Purple Gym Bag

At Goalriz.com, we are committed to delivering your order in a timely and secure manner. Below you’ll find detailed information about our processing times, shipping durations, and what to do in case of delays or changes.

SHIPPING METHOD:

We offer FREE standard shipping to all customers. Orders will be shipped via National Post Service and are trackable.

PROCESSING TIME:

All orders will be processed within 2-3 working days (Monday – Friday).

SHIPPING TIME:

•     5-7 working days (Monday – Friday).

SHIPPING CHARGE:

• Free Shipping (Flat rate for all orders)

TRACK YOUR PACKAGE

Once your order is shipped, you’ll receive an email with your tracking number and carrier information so you can follow your package in real time.

INCORRECT ADDRESS:

Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders that are shipped to an incorrect or undeliverable address.

•     We cannot be held responsible if your order is delivered to the wrong address or returned to the sender.
•     The customer is responsible for the cost of replacing the items.
•     Return shipping fees are not our responsibility. The customer is responsible for covering the cost of return shipping.

Therefore, please be careful when entering your shipping address to avoid any such issues.

 
CHANGE OF ADDRESS:

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@goalriz.com

ORDER CANCELLATION:

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, unfortunately we are unable to cancel your order.

IMPORT DUTIES & TAXES

We are not responsible for the payment of local taxes and import duties. The price of the products does not include any taxes. The buyer should check the customs duties and taxes for his country before placing the order. Customs duties and taxes vary from country to country. Some countries are duty-free, while others charge import taxes. So, checking the custom policy is the responsibility of the customer. 

At Goalriz.com, we have 30 days return policy. That means If you are not completely satisfied with your online purchase, you may return it for a refund within 30 days of purchase.

Remember that you must contact us first for returning the product for eligible for the return.

We accept the return under the following conditions:

• You received wrong products
• Your order contains damaged products
• Part of your order is missing from the package
• You must contact us first for returning the product.
• It’s not pass 30 days.
• Products must be new and resell condition.

Return Procedure

If you need to return a product, you can contact us at support@goalriz.com. If your return is approved, we will send you a shipping label (you need to download it) and instructions on how to return the package by mail. Customers will not have to pay return shipping costs. Items sent back without a return request will not be accepted.

There is no Restocking Fee.

Refund

Refund will made to your original payment method.

If you want to receive refund to another payment method, please contact with us so that we can refund that payment method. We don’t pay any extra fees other payment method, so any extra fees will deduct to the refund.

Once we receive your order and check it’s in original condition, a refund will be deposited into your account within 5 business days.

Depending on your bank, the refund may take some time to appear on your account.

Exchange

We offer exchange. But if any exchange products not available in stock the customer need to wait for re-stocking or customer can request for refund. If exchange products are available, customer must return the original item to us first. Once we received it, we will send you the exchange product. In this case, customer has to pay for return shipping cost.

Damage/Defective

Before shipping out, we check every product very carefully but sometime this thing happened by carrier. If you receive damage or defective products, try to reject or contact us within 5 days of the damage of defective items. We immediately take action. We will pay for return shipping cost

Cancellation

For cancellation any product, please contact with us within 24 hours. So that we immediately take action.

Custom Duties

Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply in your country.

We do not take any responsibility for any additional charges for customs clearance, import duties or local taxes and we have no control over what they may be. We are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.

If packages are undelivered for any reason, including customer’s refusal to pay duties, we are not responsible for return shipping costs or for retrieving merchandise and the order will NOT be eligible for a refund. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.

Email: support@goalriz.com
Phone: +6014-8240036
Address: 9 Jln Semenyih Mewah 10, 43500 Semenyih, Selangor, Malaysia

Live Chat: Available on our website
Support Hours: Monday – Sunday, 9:00 AM – 9:00 PM

You can drop us an email by filling up the form below

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