Refund & Return Policy
At Goalriz.com, we aim to provide a smooth and transparent shopping experience. If you are not satisfied with your purchase, you may request a return within the timeframe below.
Return Window
Returns can be requested within 30 days after the order has been delivered. After 30 days, returns and refunds will no longer be accepted.
Exchange An Order
If you would like to exchange an item, the fastest way is to return your current item. Once your return is approved, you may place a new order for the desired product.
Order Cancellation
Orders can be changed or cancelled only if the request is made before the order has been processed or shipped.
To request a cancellation or change, please contact us as soon as possible at support@goalriz.com. Once an order has been shipped, it can no longer be cancelled and must follow the standard return process.
Return Eligibility
To be eligible for a return:
- Items must be unused, unworn, and unwashed
- Items must be in their original condition and packaging
- Items must not show signs of wear, damage, or alteration
- Proof of purchase must be provided
How to Request a Return
To start a return, please contact us at support@goalriz.com with the required information.
You may be asked to provide:
- Proof of purchase
- Return shipping receipt or tracking number
- Photos or evidence (for damaged or defective items)
Our support team will respond within 2–3 business days with return instructions and the return address.
Please do not send your item back without prior approval, as unauthorized returns may not be accepted.
Return Shipping Costs
For standard returns (e.g., change of mind or incorrect size), customers are responsible for return shipping costs.
For items that are damaged, defective, or incorrect, Goalriz will cover the return shipping cost or provide an appropriate resolution, such as a replacement or refund.
All returns must be sent by mail using a trackable shipping method. We do not accept in-person returns or drop-off location returns.
We do not charge any restocking fees for returns.
Shipping Your Return
Once your return is approved:
- Carefully pack your item
- Ship it using a trackable shipping method
- Send your tracking number or return receipt to support@goalriz.com
We recommend using a trackable shipping method to ensure your return can be properly received and processed.
Refunds
Refunds are processed within 5 business days after we receive and inspect your returned item. Once your return is approved, a refund will be issued to your original payment method.
Please note:
- It may take additional time for your bank or card provider to process the refund
- If you have not received your refund after a reasonable period, please contact us at support@goalriz.com
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale
- Items returned after the 30-day return window
- Items that do not meet the return conditions listed above
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at support@goalriz.com with photos of the item and packaging.
If the issue is confirmed, Goalriz will cover the return shipping cost or provide an appropriate resolution, such as a replacement or refund.
Information About The Company
Goalriz is operated by Goalriz Co, a company registered in Malaysia.
Address:
9, Jalan Semenyih Mewah 10, Taman Semenyih Mewah, 43500 Semenyih, Selangor, Malaysia
E-mail: support@goalriz.com
Phone Number: +6014-8240036
Company Registration Number: 202203015343
Contact Form: Contact Us
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM MYT (GMT+8)
Live Chat is available during customer support hours.