Do you ship to my country?
Yes! We proudly ship worldwide.
Will my items arrive in one package?
Yes, all items in your order will be shipped together in a single package whenever possible.
What shipping carriers do you use?
We work with trusted shipping partners:
- USPS for United States orders
- Royal Mail for United Kingdom orders
- E-Packet for international orders
How much does shipping cost?
We offer Free Shipping for all orders—no matter where you are or how many items you buy.
How long does it take to receive my order?
We typically require 3 to 5 business days to process and dispatch your order.
Estimated delivery times after dispatch are:
- Malaysia: 3 – 5 business days
- International: 10 – 12 business days
Please account for any public holidays or customs processing that may affect delivery time.
How can I track my order?
Once your order is shipped, you will receive an email with your tracking number and a link to track your order.
When will my tracking information be available?
Please allow 2–3 business days for tracking updates to appear after your order ships. Tracking statuses update as your package moves through delivery checkpoints.
Why can’t I track my order on your website?
You can track your parcel in the email sent with your tracking number and a link to track your order. Occasionally, tracking may not update immediately. You can try again in 1-2 days. If you’re still unable to locate your tracking details, contact our support team at support@goalriz.com.
Why is my shipment status not updating?
Tracking may not change for a few days while the package is in transit. Updates will appear once it reaches the next delivery hub. If there is an unusual delay, please contact us for assistance.
Will you store my credit card information?
No. All transactions are processed through secure, encrypted platforms. Your payment details are not stored on our servers.
What payment methods do you accept?
We offer safe and secure payment options including:
- PayPal
- Stripe (Credit/Debit Cards)
- Apple Pay
- Google Pay
- Visa, MasterCard, American Express, and Discover
You may choose the method that best suits you at checkout.
Do I need an account to place an order?
No, you can place an order as a guest—no account is required.
How do I place an order?
Simply:
- Browse and select the items you love.
- Click “Add to Cart” and then “Check Out.”
- Enter your shipping and payment details.
- Confirm your order.
That’s it—easy and secure!
How do I change my shipping address?
Contact us immediately at support@goalriz.com. If your order hasn’t shipped yet, we’ll update the address for you.
What if I entered an incorrect shipping address?
Please email us as soon as possible. We’ll do our best to update the address before your order is dispatched.
Can I change or cancel my order after it’s placed?
Yes—but please contact us within 24 hours of placing your order. After that, your order may already be in processing or shipped.
I entered the wrong email address. Can I update it?
Yes, contact us at support@goalriz.com and we’ll update your email to ensure you receive order updates.
What is your return policy?
We accept returns within 30 days of delivery.
- Items must be in original condition.
- Return shipping is free for defective or incorrect items.
- For change-of-mind returns, shipping is covered by the customer.
To initiate a return, contact us at support@goalriz.com. Read our full Return & Refund Policy.
Where should I send my return?
Return addresses vary based on your order. Please contact our support team for the correct return location.
I received the wrong item. What should I do?
We’re sorry for the inconvenience! Please contact us at support@goalriz.com, and we’ll replace the item promptly.
My item arrived damaged. Can I get a replacement?
Absolutely. Please email our team with photos of the damage, and we’ll send a replacement free of charge.
I didn’t receive an order confirmation email.
First, check your spam or junk folder. If it’s not there, please verify the email you provided during checkout. Contact us to update your information if needed.
Still Need Help?
How can I reach customer support?
Feel free to contact us by email at support@goalriz.com or use the contact form on our Contact Us page.
Email: support@goalriz.com
Phone: +1 934-214-1183
Live Chat: Available on our website
Support Hours: Monday – Sunday, 9:00 AM – 9:00 PM
Mailing Address:
9 Jln Semenyih Mewah 10,
43500 Semenyih, Selangor,
Malaysia
We respond to all emails within 24 hours.