At Goalriz.com, we are committed to delivering your order in a timely and secure manner. Below you’ll find detailed information about our processing times, shipping durations, and what to do in case of delays or changes.
Operating & Processing Times
- Operating Days: Monday to Friday
- Order Processing Time: Orders are typically packaged and shipped within 3 to 5 business days.
- If your order processing exceeds 5 days, we will notify you by email.
Shipping Costs
We proudly offer Free Shipping on all orders, regardless of the number of items purchased or your location.
No hidden fees. No shipping charges—ever.
Estimated Transit Times
- Malaysia: 3 – 5 business days
- International: 10 – 12 business days
In Cases of Missing Items or Address Changes
If your order is missing items or you request a shipping address change, please allow:
- 2 – 4 business days for us to process the update or resolve the issue
- Malaysia: 10 – 12 business days
- International: 10 – 25 business days
About Late Deliveries
While most orders are delivered on time, delays may occasionally occur. Common reasons include:
- Customs clearance delays (for international orders)
- Incorrect or incomplete shipping address
- Weather disruptions
- Missing building or apartment numbers
If your order is delayed beyond the estimated delivery time, please contact us at support@goalriz.com. We will investigate and aim to resolve the issue within 2 business days.
Tracking Your Package
Once your order is shipped, you’ll receive an email with your tracking number and carrier information so you can follow your package in real time.
Need Help with Shipping?
If you have any questions or concerns about your shipment, don’t hesitate to contact our support team.
Email: support@goalriz.com
Phone: +1 934-214-1183
Live Chat: Available on our website
Support Hours: Monday – Sunday, 9:00 AM – 9:00 PM
Mailing Address:
9 Jln Semenyih Mewah 10,
43500 Semenyih, Selangor,
Malaysia
We respond to all emails within 24 hours.